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Privacy Policy

Effective Date:

This Privacy Policy explains how Scalvoto ("we", "our", "us") collects, uses, stores, shares, and protects personal information of users ("you", "your") who access or use the Scalvoto platform, including the website, mobile/web applications, and related services (collectively, the "Service").

By using Scalvoto, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We may collect the following information when you register or use the Service:

  • Full name
  • Email address
  • Phone number (optional)
  • Authentication details (Google sign-in or other providers)
  • Profile details
  • Payment and subscription details (processed via third-party payment gateways)
  • Messages and chat content exchanged with experts
  • Feedback, ratings, and reviews

1.2 Information Collected Automatically

When you use Scalvoto, we may automatically collect:

  • IP address
  • Device information (browser type, operating system)
  • Usage data (pages visited, actions taken)
  • Session timestamps
  • Log files and error reports

1.3 Information from Third Parties

We may receive limited information from:

  • Authentication providers (e.g., Google)
  • Payment processors
  • Analytics providers

2. How We Use Your Information

We use your information to:

  • Provide and operate the Service
  • Facilitate expert-user chat sessions
  • Manage subscriptions and payments
  • Verify user identity and prevent fraud
  • Improve platform performance and user experience
  • Communicate service updates, notifications, and support messages
  • Enforce our Terms of Service and platform policies
  • Comply with legal and regulatory obligations

3. Chat Data and Communications

  • Chat messages between users and experts are stored securely.
  • Chat content may be used for moderation, dispute resolution, quality control, and system improvement.
  • We do not sell or publicly share chat conversations.
  • Chats are private between the user and the assigned expert, subject to this Privacy Policy.

4. Legal Basis for Processing (India & Global Users)

We process personal data based on:

  • User consent
  • Contractual necessity (to provide services)
  • Legitimate business interests
  • Legal compliance under applicable laws (including the Information Technology Act, 2000)

5. Data Sharing and Disclosure

We do not sell your personal data. We may share information only with:

  • Service providers (hosting, analytics, payment processing)
  • Experts, strictly for the purpose of delivering services
  • Legal authorities if required by law or valid legal process
  • Successors in the event of a merger, acquisition, or business transfer

6. Data Storage and Security

  • Data is stored using secure cloud infrastructure (e.g., Firebase/Google Cloud).
  • We use industry-standard security measures including encryption and access controls.
  • No system is 100% secure; however, we take reasonable steps to protect your data.

7. Data Retention

  • Account data is retained while your account is active.
  • Chat history may be retained for legal, compliance, and support purposes.
  • You may request deletion of your account, subject to legal retention requirements.

8. User Rights

Depending on applicable law, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent
  • Restrict or object to certain processing

Requests can be made via support channels.

9. Cookies and Tracking Technologies

  • Scalvoto may use cookies and similar technologies to maintain sessions, improve performance, and analyze usage patterns.
  • You can manage cookie preferences through your browser settings.

10. Children’s Privacy

Scalvoto is not intended for users under 18 years of age. We do not knowingly collect data from minors.

11. International Data Transfers

Your information may be stored or processed outside your country of residence. By using Scalvoto, you consent to such transfers.

12. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for their privacy practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the Service after changes constitutes acceptance.

14. Contact Information

For questions or privacy-related requests, contact:

Scalvoto Support
Email: support@scalvoto.com

By using Scalvoto, you acknowledge that you have read and understood this Privacy Policy.